Refund policy

Return & Exchange Policy

Please read our policy carefully before placing an order.

Returns & Exchanges

• We do not accept returns or exchanges for:

  • Incorrect size selection

  • Change of mind

  • Personal preference

Damaged, Defective, or Incorrect Items

If you receive a product that is:

• Damaged

• Defective

• Incorrect

• Misprinted

Please contact us within 48 hours of delivery.

Proof Required for Claims

A complete unboxing video is mandatory for all damage, defect, incorrect item, or misprint claims.

The video must:

• Start before opening the sealed package

• Clearly show the shipping label

• Clearly show the condition of the package

• Clearly show the issue with the product

Claims submitted without a valid unboxing video may not be eligible for replacement.

Resolution

• Approved claims will receive a replacement at no additional cost.

• Refunds are generally not provided for print-on-demand products unless required by applicable law.

Need Help?

For any questions or assistance, please email us at timelesskelo@gmail.com